Computer Problem Report Form

COMPUTER PROBLEM REPORT FORM

1. Describe your problem: __________________________________________

2. Now, describe the problem accurately: ___________________________

3. Speculate wildly about the cause of the problem: ________________
_________________________________________________________________

4. Problem Severity: 5. Nature of the problem:
__A. Minor __A. Locked Up
__B. Minor __B. Frozen
__C. Minor __C. Hung
__D. Trivial __D. Shot

6. Is your computer plugged in? Yes__ No__

7. Is it turned on? Yes__ No__

8. Have you tried to fix it yourself? Yes__ No__

9. Have you made it worse? Yes__

10. Have you read the manual? Yes__ No__

11. Are you sure you’ve read the manual? Yes__ No__

12. Are you absolutely certain you’ve read the manual? No__

13. Do you think you understood it? Yes__ No__

14. If `Yes’ then why can’t you fix the problem yourself?
_________________________________________________________________

15. How tall are you? Are you above this line? _____________________

16. What were you doing with your computer at the time the problem
occurred?
_________________________________________________________________

17. If `nothing’ explain why you were logged in.
_________________________________________________________________

18. Are you sure you aren’t imagining the problem? Yes__ No__

19. How does this problem make you feel? ____________________________

20. Tell me about your childhood. ___________________________________

21. Do you have any independent witnesses of the problem? Yes__ No__

22. Can’t you do something else, instead of bothering me? Yes__

23. Did you install any non-corporate standard software
on your computer recently? Yes__ No__

24. Are you sure you haven’t installed any non-corporate
standard software on your computer recently? Yes__ No__

25. Did any non-corporate standard software magically
appear on your computer recently that you don’t have
a clue where it came from? Yes__ No__

26. Did a co-worker force you to install some non-corporate
standard software on your computer recently? Yes__ No__

27. Are you interested in our non-corporate standard
software installation witness protection program? Yes__ No__

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